Jewelry Care & Warranty

The memories and moments we attach to our jewelry is precious. I want to help you keep your jewelry a treasured family heirloom for years to come. Here are a few suggestions to care for your Olena Noëlle jewelry.

Jewelry Care + Cleaning

*Due to the nature of the artistry in my jewelry, slight variations may occur. 

*Due to natural variation, no two stones or pieces of jewelry will look exactly alike 

All Olena Noëlle jewelry comes in a pouch and its a great place to store your jewelry while performing manual tasks such as gardening, exercising, playing sports, swimming or any activity that puts stress on your hands. Storing your pieces individually in soft pouches can help to avoid scuffs and scratches as well. Please note that certain stones are more delicate than others. Emeralds should be treated with extra care. Avoid letting your jewelry come into contact with harsh household chemicals like hairspray and chlorine, and make sure to store your jewelry in a safe dry place.

To clean: Use a mild soap and warm water with a soft toothbrush.

This method of cleaning works on most fine jewelry and gemstones. If you are unsure about how to care for a specific gemstone, please contact us for more information.

Warranty

Olena Noëlle jewelry comes with a one-year warranty against manufacturing defects for fine jewelry purchased from the Olena Noëlle website and pop-ups. The Olena Noëlle warranty does not cover loss or damage of stones in any jewelry piece or damage to jewelry caused by customer wear and tear. In addition, any work done by an outside jeweler (e.g. sizing, repair, alteration, polish, etc.) to Olena Noëlle jewelry piece will void the warranty.

For any issues within that time frame, please fill out our Contact Form here. Please include Contact Info, Order # or Full Name of Purchaser with Date of Purchase and you will receive a repair quote or solution within 3-5 business days.

If you have questions regarding the care of your purchase, please do not hesitate to contact me.